FAQ

WHAT IS A PAYDAY LOAN?

A payday loan or cash advance is a short-term, small-dollar loan, often used to cover unexpected expenses or to bridge a temporary gap between paydays.

Learn More

Payday loans are used to cover short-term financial situations — they are not a long-term financial solution.
Back to FAQs

WHAT ARE THE ELIGIBILITY REQUIREMENTS?

To qualify for a Payday Loan Account, you must meet the following criteria:

Learn More

  • You must be nineteen (19) years of age or older
  • You must have an active source of income
  • You must have an active chequing or savings account with at least seven (7) transactions in the last thirty (30) days
  • You must not currently be in bankruptcy, consumer proposal or be enrolled in credit counseling. Unfortunately if you are on social assistance, employment insurance or CPP, you are not eligible for a Payday Loan Account. Regardless of the above requirements, the final decision on all applications is subject to the sole discretion of 310-LOAN.
Back to FAQs

CAN I GET A LOAN IF I HAVE BAD CREDIT?

Yes! No matter if you call it a payday loan or a bad credit loan, 310-LOAN can help you get the cash you need with no credit check involved.

Learn More

We’re dedicated to providing the most friendly and helpful service to all our customers without digging into their past – bad credit or not.
Back to FAQs

WHAT DOCUMENTS DO I NEED TO APPLY?

If you are paid via direct deposit, have online banking and you bank with RBC, BMO, CIBC, President's Choice, National Bank, ING Direct, HSBC, Laurentian Bank or ATB Financial (Alberta Treasury Branch), you are only required to send a detailed bank statement for the last 30 days.

Learn More

If you are paid via direct deposit, have online banking and deal with any other financial institution not listed above, you will need to send a detailed bank statement for the last 30 days along with a voided cheque or a pre-authorized payment form.

If you are not paid via direct deposit or do not have online banking, you will need to send a detailed bank statement for the last 30 days, a voided cheque or pre-authorized payment form and proof of income.

Back to FAQs

HOW DO I SEND DOCUMENTS TO 310-LOAN?

We provide 4 easy ways for you to get the required documents to us.

Learn More

  1. Email PDF: Download your documents in PDF format and email them to documents@310loan.com. Please send all attachments in one email that is no larger than maximum 10MB. To prevent delays, please provide your full name and SIN in the body of the email.
  2. Email Image: Take a digital picture of any document and email the JPEG or PNG file to documents@310loan.com. Please send all attachments in one email that is no larger than maximum 10MB. To prevent delays, please provide your full name and SIN in the body of email.
  3. Bank Statement Capture: Visit our Resources page to use our bank statement capture tool.
  4. Fax: Send your documents to our confidential and secure fax at 1-866-558-3333.
Back to FAQs

HOW MUCH MONEY CAN I BORROW?

We extend loans between $50 and $1,500 and in increments of $10

Learn More

The maximum you can borrow is based on your net income and other employment information. Your first loan is limited to a maximum of $600, however if you qualify for more than this amount then you are eligible to borrow more funds once you have successfully repaid your first loan.

Back to FAQs

HOW FAST CAN I GET MY MONEY?

No other payday lender can deliver your loan faster than 310-LOAN and our Email Money Transfer service. We also offer direct deposit.

Learn More

  • Email Money Transfer: With our Email Money Transfer service, your money is emailed to you within 30 minutes of being approved. No other direct payday lender can deliver your loan this quickly. To qualify for an Email Money Transfer you will need an e-mail address and access to a bank account with online banking setup from a participating financial institution.
  • Direct Deposit: If you don't meet the requirements for Email Money Transfer, then we will issue your funds directly into your bank account via Direct Deposit. If your 310-LOAN account is opened by 10:00 am Pacific Time/1:00 pm Eastern Time, we can often have your money in your bank account within one business day. Please note that exact timing is dependent on your financial institution payment processing procedures.
Back to FAQs

WHAT ARE THE IMPLICATIONS OF LATE OR RETURNED PAYMENTS?

If your payment is returned by your financial institution, your overdue loan will be subject to a one-time NSF fee of up to $50 and interest will accrue on any unpaid balance at a rate of up to 30% per annum.

Learn More

You can avoid the NSF fee and interest by ensuring you have sufficient funds in your bank account on your loan payment due date.

Back to FAQs

WHAT ARE THE IMPLICATIONS OF NON-PAYMENT?

Our Overdue Accounts Department will work with you to develop mutually agreeable loan repayment schedules.

Learn More

Once your outstanding balance is paid in full, you are eligible to apply for a new loan. In the event the loan remains unpaid, you will not be able to borrow from 310-LOAN until you resolve the outstanding loan. If your overdue balance remains unpaid, your account with 310-LOAN may be closed and the outstanding loan may be sent to a 3rd party collections agency.

Back to FAQs

WHAT IS THE RENEWAL POLICY?

If you do not have any outstanding unpaid loans, you are eligible to apply for a new loan.

Back to FAQs

WHAT IF I HAVE MORE QUESTIONS?

If you have more questions you can e-mail them to us at info@310loan.com or reach us by phone at 1-800-310-LOAN (5626).

Back to FAQs
OR CALL 1-800-310-LOAN